Certificate in Growth-oriented Customer Experience Optimization

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The Certificate in Growth-oriented Customer Experience Optimization is a comprehensive course designed to empower learners with essential skills for career advancement in the customer experience (CX) field. This certificate program emphasizes the importance of CX in driving business growth and focuses on strategies to optimize customer journeys, improve satisfaction, and foster loyalty.

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In today's customer-centric world, there is a high industry demand for professionals who can design and implement effective CX strategies that drive business results. This course equips learners with the latest tools, techniques, and best practices for CX optimization, providing them with a competitive edge in the job market. Through hands-on exercises, case studies, and real-world examples, learners will gain practical experience in analyzing customer feedback, mapping customer journeys, and developing CX strategies that align with business goals. By the end of the course, learners will have a deep understanding of the key principles of growth-oriented CX optimization and the skills to apply them in a variety of business contexts.

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โ€ข
Customer Experience (CX) Fundamentals
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Understanding Customer Segments & Personas
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Customer Journey Mapping & Analysis
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Designing Growth-oriented CX Strategies
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Voice of the Customer (VoC) Programs
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Implementing & Measuring CX Improvements
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Customer Feedback Loop & Continuous Improvement
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Change Management in CX Optimization
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CX Analytics for Data-driven Decision Making

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
CERTIFICATE IN GROWTH-ORIENTED CUSTOMER EXPERIENCE OPTIMIZATION
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
UK School of Management (UKSM)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
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