Certificate in Growth-oriented Customer Experience Optimization
-- ViewingNowThe Certificate in Growth-oriented Customer Experience Optimization is a comprehensive course designed to empower learners with essential skills for career advancement in the customer experience (CX) field. This certificate program emphasizes the importance of CX in driving business growth and focuses on strategies to optimize customer journeys, improve satisfaction, and foster loyalty.
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Customer Experience (CX) Fundamentals
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Understanding Customer Segments & Personas
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Customer Journey Mapping & Analysis
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Designing Growth-oriented CX Strategies
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Voice of the Customer (VoC) Programs
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Implementing & Measuring CX Improvements
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Customer Feedback Loop & Continuous Improvement
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Change Management in CX Optimization
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CX Analytics for Data-driven Decision Making
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