Masterclass Certificate in Union Rep Public Speaking Skills

• Understanding the Role of a Union Rep: This unit will cover the important duties and responsibilities of a union representative, including worker advocacy, negotiating with management, and maintaining positive relationships with union members.
• Public Speaking Basics: This unit will focus on the fundamentals of effective public speaking, such as proper body language, vocal techniques, and audience engagement. It will also cover common fears and anxieties associated with public speaking and provide strategies for overcoming them.
• Preparing for Public Speaking Engagements: This unit will cover the steps involved in preparing for a public speaking engagement, including researching the topic, creating an outline, and practicing the speech. It will also discuss the importance of tailoring the message to the audience and adapting the speech on the fly.
• Communication Skills for Negotiations: This unit will focus on the communication skills necessary for successful negotiations between unions and management. It will cover active listening, empathy, assertiveness, and persuasive language. It will also discuss the importance of understanding body language and nonverbal cues during negotiations.
• Delivering Difficult Messages: This unit will cover strategies for delivering difficult messages to union members, such as layoffs, pay cuts, or changes in benefits. It will discuss the importance of empathy, transparency, and clear communication in these situations. It will also provide guidance on handling difficult questions and managing emotional responses.
• Handling Q&A Sessions: This unit will focus on best practices for handling questions and answers sessions during public speaking engagements. It will cover techniques for fielding difficult questions, managing time, and maintaining control of the conversation. It will also discuss the importance of being prepared for common questions and being able to pivot the conversation back to the main message.
• Crisis Communication: This unit will cover the unique challenges of communicating during a crisis, such as a natural disaster, a data breach, or a public health emergency. It will discuss the importance of clear, concise, and timely communication during a crisis, as well as the role of the union rep in communicating with members and the media.
• Leveraging Technology for Public Speaking: This unit will cover the various technologies that can be used to enhance public speaking, such as tele