Professional Certificate in Employee Relations: Conflict Resolution Skills
-- ViewingNowThe Professional Certificate in Employee Relations: Conflict Resolution Skills course is a vital program designed to equip learners with the necessary skills to manage and resolve workplace conflicts effectively. This course is crucial in today's industry, where employers seek professionals who can maintain positive work environments and promote productivity.
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⢠Understanding Employee Relations: An introductory unit covering the basics of employee relations, including its definition, importance, and key concepts. This unit will serve as the foundation for the rest of the course.
⢠Effective Communication: A unit focusing on the role of communication in conflict resolution, including active listening, clear expression, and empathy. This unit will help learners develop essential communication skills necessary for resolving conflicts effectively.
⢠Conflict Analysis and Assessment: A unit teaching learners how to analyze and assess conflicts, including identifying their causes, determining their severity, and selecting appropriate resolution strategies. This unit will help learners approach conflicts with a structured and systematic mindset.
⢠Mediation and Negotiation Techniques: A unit covering various mediation and negotiation techniques that learners can use to resolve conflicts. This unit will help learners develop practical skills that they can apply in real-world situations.
⢠Conflict Resolution in the Workplace: A unit exploring the unique challenges of resolving conflicts in the workplace, including legal and ethical considerations. This unit will help learners understand the complexities of workplace conflicts and develop strategies to address them effectively.
⢠Diversity and Inclusion: A unit discussing the role of diversity and inclusion in conflict resolution, including the impact of cultural differences and unconscious biases. This unit will help learners develop cultural competence and become more effective conflict resolvers in diverse settings.
⢠Restorative Justice: A unit introducing learners to the principles of restorative justice, an alternative approach to conflict resolution that emphasizes repairing harm and restoring relationships. This unit will help learners expand their conflict resolution toolkit and become more versatile practitioners.
⢠Workplace Investigations: A unit teaching learners how to conduct effective workplace investigations, including collecting evidence, interviewing witnesses, and making findings of fact. This unit will help learners develop the skills necessary to investigate conflicts and address their root causes.
⢠Conflict Coaching: A unit introducing learners to the practice of conflict coaching, a one-on-one approach to helping individuals resolve conflicts. This unit will help learners develop coaching skills that they can use to support their colleagues in resolving conflicts.
⢠Building a Positive Workplace
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