Certificate in Union Rep Persuasive Communication Skills
-- ViewingNowThe Certificate in Union Rep Persuasive Communication Skills course is a powerful learning opportunity for union representatives seeking to enhance their communication abilities. This course emphasizes the importance of persuasive communication in labor relations, empowering learners to negotiate effectively and advocate for workers' rights.
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GBP £ 149
GBP £ 215
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⢠Effective Listening Skills: Understanding the importance of active listening in communication, using body language and verbal cues to show engagement, and asking open-ended questions to gather information.
⢠Persuasive Messaging: Identifying the key elements of persuasive messaging, such as credibility, emotion, and logic, and crafting clear and concise messages that resonate with the audience.
⢠Negotiation Techniques: Learning different negotiation styles, such as collaborative and competitive, and using tactics like anchoring and bracketing to achieve desired outcomes.
⢠Conflict Resolution Strategies: Understanding the sources of conflict and using interest-based negotiation, mediation, and other techniques to resolve disputes.
⢠Public Speaking and Presentation Skills: Developing confidence and stage presence, using effective storytelling and visual aids, and engaging the audience through eye contact and vocal variety.
⢠Stakeholder Management: Identifying key stakeholders, building relationships, and communicating effectively with different personality types and communication styles.
⢠Crisis Communication: Preparing for and responding to crises, using empathy, transparency, and accountability to maintain trust and credibility.
⢠Cross-Cultural Communication: Understanding cultural differences and similarities, using appropriate language and etiquette, and adapting communication styles to different cultural contexts.
⢠Media Relations: Building relationships with the media, crafting press releases and statements, and handling interviews and press conferences.
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