Executive Development Programme in Sales Team Collaboration: Building Relationships
-- ViewingNowThe Executive Development Programme in Sales Team Collaboration: Building Relationships certificate course is a valuable professional development opportunity. This programme focuses on enhancing sales team collaboration, a critical aspect of modern business success.
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⢠Effective Communication: Building strong relationships starts with clear and respectful communication. In this unit, participants will learn the key elements of effective communication, including active listening, assertiveness, and adapting communication styles for different audiences.
⢠Collaborative Selling: This unit will explore the benefits of collaborative selling, where sales teams work closely with customers to understand their needs and develop tailored solutions. Participants will learn how to build trust, establish common goals, and create win-win situations.
⢠Conflict Resolution: Conflicts are inevitable in any team, and sales teams are no exception. This unit will teach participants how to identify and address conflicts in a constructive manner, using tools such as assertive communication, active listening, and empathy.
⢠Cross-Functional Teamwork: In many organizations, sales teams work closely with other departments such as marketing, product development, and customer service. This unit will explore the challenges and benefits of cross-functional teamwork, and provide strategies for building effective relationships with colleagues in other departments.
⢠Emotional Intelligence: Emotional intelligence is the ability to recognize and manage one's own emotions, as well as the emotions of others. This unit will teach participants how to develop their emotional intelligence, including self-awareness, self-regulation, motivation, empathy, and social skills.
⢠Negotiation Skills: Negotiation is a critical skill for sales professionals, as it involves finding mutually beneficial solutions to conflicts or disagreements. This unit will teach participants how to prepare for negotiations, use effective communication and listening skills, and create win-win outcomes.
⢠Relationship Building: This unit will focus on the importance of building and maintaining long-term relationships with customers, including strategies for staying in touch, providing value, and addressing customer needs. Participants will also learn how to handle objections and rejections in a positive and constructive manner.
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