Executive Development Programme in Design Thinking for E-Commerce: Customer Retention

-- viewing now

The Executive Development Programme in Design Thinking for E-Commerce: Customer Retention certifiate course is a crucial programme that combines the power of design thinking and e-commerce to help businesses enhance customer retention. With the rapid growth of e-commerce, there is a high demand for professionals who can effectively apply design thinking principles to improve customer experiences and loyalty.

4.0
Based on 6,028 reviews

2,114+

Students enrolled

GBP £ 149

GBP £ 215

Save 44% with our special offer

Start Now

About this course

This course equips learners with essential skills in design thinking, customer journey mapping, prototyping, and user testing. By the end of the course, learners will be able to create innovative solutions that meet customer needs and expectations, leading to increased customer retention and business growth. The course is designed for e-commerce professionals, entrepreneurs, and managers who want to advance their careers by gaining a competitive edge in the industry. In summary, this course is important for anyone looking to succeed in the e-commerce industry by providing a customer-centric approach to business. By learning design thinking principles and their application in e-commerce, learners will be able to drive customer loyalty, improve user experiences, and ultimately, advance their careers in this fast-growing industry.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Understanding Design Thinking: An Introduction
• The Role of Design Thinking in E-Commerce
• Key Principles of Design Thinking
• Customer-Centric Approach in Design Thinking
• Design Thinking Methodologies and Tools
• Empathize: Understanding Customer Needs and Pain Points
• Define: Identifying Opportunities for Customer Retention
• Ideate: Generating Innovative Solutions
• Prototype: Developing and Testing Solutions
• Implementing Design Thinking in Customer Retention Strategies

Career Path

Product Designer: With a 35% share in job market trends, product designers are in high demand in the UK, particularly for executive development programmes focusing on design thinking for e-commerce and customer retention. UX Designer: Making up 25% of the job market, UX designers are essential in the e-commerce sector to ensure seamless user experiences and improved customer retention. Service Designer: Accounting for 20% of the market, service designers focus on enhancing the overall customer journey and experience, leading to higher customer retention rates. DesignOps Practitioner: With a 15% share, DesignOps practitioners are increasingly important to streamline design processes, enabling e-commerce businesses to improve customer retention. Design Manager: Although only representing 5% of the job market, design managers play a crucial role in steering design teams towards effective design thinking methodologies in e-commerce.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £149
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £99
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
EXECUTIVE DEVELOPMENT PROGRAMME IN DESIGN THINKING FOR E-COMMERCE: CUSTOMER RETENTION
is awarded to
Learner Name
who has completed a programme at
UK School of Management (UKSM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment